Managed Service Technician

United States·Des Moinesmid

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Support Work Ticket Queue Management Documenting steps taken and relevant histories Deploying servers, installing applications based on internal and external customer requests,

Requirements Summary

Support Work Ticket Queue Management Documenting steps taken and relevant histories Deploying servers, installing applications based on internal and external customer requests,

Technical Tools

Service TechnicianSkilled Trades & Field Services

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

This position is for a full-time Administrator for deploying and configuring various Windows and Linux Operating Systems. This position will be responsible for the VM creation, OS deployment, troubleshooting, and support of managed service customer environments, along with patching, and service layering. This position will require working with various internal stakeholders to understand requirements and deliverables.

Responsibilities

~1 min read

Support Work

→Ticket Queue Management
→Documenting steps taken and relevant histories
→Deploying servers, installing applications based on internal and external customer requests, setting up backups and monitoring.
→Patch Deployment and troubleshooting.
→Other duties as required

Work experience of 3-5 years with a proven skill set across various Microsoft server platforms/integrations.
Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization
Strong written and oral communication skills.
Ability to organize, prioritize, follow up and bring tasks to completion.
Basic experience with Linux platforms.
Basic knowledge of Active Directory (Design, Migration, Troubleshooting, Configurations)
Experience supporting environments running on a VMware ESXi
Solid troubleshooting methodology
Basic knowledge of DNS, Ports, Windows Firewall

Nice to Have

~1 min read

Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate)
Experience using Windows Deployment Server
Experience using PowerShell
Windows Server Certifications (MCITP, MCP)

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.