Freelance Customer Support Expert at AI Startup

Switzerland·ZürichRemoteFreelancemid

OtherSupport

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Quick Summary

Overview

Lightly AG is an ETH and HSG spin-off pioneering in machine learning and computer vision. Backed by Y Combinator and top-tier investors, our technology is used by global leaders in autonomous driving, medical imaging, and visual inspection.

Requirements Summary

You’re a strong candidate if you: Have at least 2-3 years of recent experience working at a top enterprise with established processes Are fluent in English (requirement) Have strong analytical and quantitative skills Communicate clearly and…

Technical Tools

customer-supportmachine-learning

The minimum expected time commitment for this position is 10 hours/week.

Create tasks that replicate E2E audit workflows:

Create / acquire any necessary data required for the workflow
Create tasks + decision points within the workflow
Provide the solution to each decision point, accompanied by a justification for that solution

Requirements

~1 min read

You’re a strong candidate if you:

Have at least 2-3 years of recent experience working at a top enterprise with established processes
Are fluent in English (requirement)
Have strong analytical and quantitative skills
Communicate clearly and precisely
Proficient in Customer Support software and tools
Professional experience with AI Tools