Senior Information Designer or Design Strategist; Design Lead

The Senior Information Designer or Design Strategist; Design Lead plays a critical role in supporting LINK’s mission to deliver human-centered design and strategic solutions to our clients. This position focuses on leading internal design teams, partnering closely with cross-functional roles to drive consistent delivery of quality and brand appropriate deliverables.

This is an exciting opportunity for a professional in the Design Strategy or Information Design Competency. Ideal candidates will bring a proven track record of creative and strategic expertise to elevate LINK’s business growth and deliver high-quality, human-centered design solutions.

• Bachelor’s degree in Design Communications, UX Design, Visual Journalism, Visual Communications, Sociology, Psychology or related field.
• 10+ years of professional experience in design consulting, or a related field, with demonstrated success leading, managing, and developing high-performing teams.
• Deep understanding of human-centered design, design thinking processes, and visual design principles. 
• Experience driving brand expression and consistency including brand design and formats.
• Strong written and verbal communication skills with a comfort in copy editing.
• Proven ability to lead, mentor, and grow design teams (often cross-disciplinary).
• Leader in visual communication and design principles & foundations.
• Experience and comfort designing intelligible information hierarchies and frameworks that support information navigability, understanding, and retention. 
• Experience working directly with clients and developing positive client relationships.
• Mastery in applying information design principles and in visual storytelling through various media.
• The ability to navigate ambiguity and provide strategic guidance that brings clarity to goals, requirements, and outcomes—particularly in complex or high-visibility engagements.
• Strong portfolio demonstrating end-to-end design work (concepts, user flows, wireframes, prototypes, visual design, final execution).

Strategic & Creative Leadership

• →Partner with Project Team Leadership to drive strategic design direction and organizational impact.
• →Serve as the primary design  point of contact for project team(s) and represent the design-thinking process in cross-functional and leadership forums.
• →Identify strategic opportunities within the client space and recommend process improvements to ensure efficient application of the Systems Model.
• →Drive visual brand expression, consistency, and standards—covering identity, architecture, and design systems.
• →Guide internal teams through design execution by setting clear priorities, decision frameworks, and feedback loops.

Team Management & Development

• →Mentor and guide the design process, modeling effective client engagement, deadline management, and creative problem-solving.
• →Support onboarding and development of new information designers and design strategists to the project team, providing regular updates to PMs and the competency manager(s).
• →Monitor team performance and resource utilization, ensuring collaboration, growth, and successful delivery.
• →Participate in recruiting and interviewing candidates for design-related roles.

Project Execution & Quality Delivery

• →Oversee design execution across the contract, ensuring high-quality, brand-appropriate deliverables.
• →Apply human-centered design and design thinking methodologies to project workflows.
• →Ensure consistent use of design assets, libraries, frameworks, and emerging technologies (e.g., AI).
• →Communicate tradeoffs and impacts of shifting deadlines and identify opportunities to share team successes.

• 3 days a week on-site
• Full time, 40 hours per week
• Some travel required to attend relevant events and conferences, and participate in LINK team events