Customer Success Advocate

Indiamid

OtherCustomer Success Associate

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Quick Summary

Key Responsibilities

Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building.

Requirements Summary

- ₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits Location :- Pune, Hybrid As a le

Technical Tools

OtherCustomer Success Associate

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.

Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com.

Nice to Have

~1 min read

Self-motivated
Team-oriented
Driven
Empathetic
Curious

Responsibilities

~1 min read

→Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building.
→Coordinate customer onboarding activities.
→Track and document progress and results from action plans and follow escalation procedures as needed.
→Track, triage, and communicate to internal stakeholders on customer issues.
→Ensure retention of existing clients in given portfolio.
→Drive growth by identifying opportunities for expansion.
→Facilitate renewal process for accounts on portfolio.

Requirements

~1 min read

At least 1 year of work experience
Experience in account management or sales
Excellent communication and presentation skills.
Strong training and facilitation skills.
High customer empathy.
Highly personable, analytical, and creative.
Organized with a keen eye for details.
Can work under pressure and with minimal supervision.
Fast learner and can quickly adapt to changes.

Salary:- ₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits

Location:- Pune, Hybrid

As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.

We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.