Billing & Revenue Operations Coordinator

• Support execution of billing-related statutory requirements, including:

  • Vietnam VAT invoicing and reporting

  • Malaysia e-invoicing compliance as rolled out

  • Withholding tax tracking (VN/ID where applicable)

• Coordinate with outsourced accountants to ensure all invoice-related data and documentation align with tax filings

• Maintain audit-ready documentation for invoices, revenue schedules and customer billing history
  
  

• Monitor overdue invoices and coordinate follow-up workflows

• Issue reminder notices and track customer responses

• Partner with Sales/CS for customer escalations, payment commitments, and dispute resolution

• Maintain clear AR status reporting by customer and ageing
  
  

• Maintain accurate customer master data across billing and finance systems

• Assist with monthly revenue reporting and SaaS KPIs, including:

  • MRR/ARR tracking

  • Subscription upgrades/downgrades

  • Churn and renewal metrics

• Support month-end revenue reconciliations against accounting systems

• Prepare deferred and unearned revenue schedules
  
  

• Responsible to validate commercial contract terms and onboarding data with Sales

  • Review the content and terms of contracts, particularly payment terms.

  • Add new client and supplier codes to Accounting/Billing softwares for new clients.

  • Edit the codes for clients and suppliers with transfers or changes.

  • Access contract codes in the Financial Accounting Management Software to track each contract for each client.

  • Collect, organize, digitize, and preserve original contracts and related documents, ensuring confidentiality, easy retrieval, and access.

• Communicate pricing, billing edits and service adjustments clearly to Finance and Customer Success/Sales

• Support customer onboarding handover to billing

• Provide operational insight to Sales on billing status and customer risk
  
  

• Develop and refine SOPs for billing, collections and reporting

• Help improve automation, reduce manual work and streamline workflows

• Support rollout of new features in Chargebee and related systems

• 1–3+ years’ experience in accounting, finance operations, AR/AP, billing or revenue operations

• Experience with SaaS subscription billing systems is a plus (Chargebee, Zuora, Stripe Billing), but training will be provided

• Experience across multi-entity, multi-currency environments preferred
  
  

• Excellent attention to detail and accuracy

• Comfortable with numbers, spreadsheets and business systems

• Strong organisational and prioritisation skills

• Clear written and verbal communication (English & Vietnamese required)

• Ability to collaborate across Sales, Finance, CS and external parties

• Self-driven, proactive and resourceful problem-solver
  
  

• Chargebee or other subscription billing platforms

• Xero / MISA or other accounting tools

• HubSpot or Salesforce CRM

• Google Sheets/Excel

• HR Discussion Session 

• Role Challenge (Online Professional Assessment)

• 1st Round - Regional Finance Lead 

• 2nd Round - CFO

• Offering 

Get your CV updated and apply now!