Liveoakfiber20d ago

Field Services Technician

United States·DestinFull- Timemid

OtherField Service TechnicianField Services TechnicianSkilled Trades & Field Services

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Quick Summary

Overview

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber,

Technical Tools

OtherField Service TechnicianField Services TechnicianSkilled Trades & Field Services

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

The Field Services Technician will be the face of LiveOak Fiber to each of our customers as you install and maintain their new service. This role is key to our success in the market, and we are seeking the very best to staff these positions.

Responsibilities

~1 min read

→Installs and repairs Active and Passive Optical Network systems in compliance with company technical standards from consumer service to exterior drop location.
→Install interior wiring
→Connect peripheral equipment
→Train customers on proper use of equipment
→Understand/apply FCC and NESC technical standards
→Maintain professional appearance and behavior at all times
→Maintain excellent attendance
→Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
→Performs network troubleshooting including ping test, trace routes and speed test
→Other duties as assigned - which may include training other employees

Strong oral and written communications skills
Outstanding working knowledge of Fiber based Field Operations
Demonstrated leadership and teambuilding skills, including in cross functional teams and situations
Process oriented, automation forward thinker
Strong leadership and motivational skills to steer large field organization

Requirements

~1 min read

Able to interact with customers to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to accurately maintain records, logs, reports, work orders, etc.
Able to handle escalations and time-critical issues
Able to read street maps
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record
Must be able to provide proof of eligibility to work in the U.S.