Senior Client Partner

• 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships.
• Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.
• Experience managing large, complex enterprise customers with multiple stakeholders, business units, and/or geographies.
• Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders.
• Experience in SaaS, BPO, e-commerce, digital transformation, customer experience, contact center, or related technology environments.
• English proficiency is required to navigate the local market and global internal stakeholders.

• Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies.
• Ability to translate complex technology into clear business value and measurable customer outcomes.
• Proven ability to manage complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments.
• Strong CRM, pipeline, forecasting, and account planning discipline.
• Experience using MEDDPICC or a similar qualification and deal-management methodology.

• Customer-Obsessed: You build trusted relationships, understand customer priorities, and are relentlessly focused on delivering measurable value.
• Growth Mindset: You are curious, embrace coaching, and view feedback and challenges as opportunities to improve.
• Commercially Minded: You naturally identify opportunities to deepen relationships, expand partnerships, and drive sustainable revenue growth.
• Strategic & Consultative: You can connect business challenges to technology solutions and influence senior executives through insight and value.
• Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and takes ownership of outcomes.
• Collaborative Leader: You can effectively orchestrate cross-functional teams and influence stakeholders without direct authority.

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
• Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
• Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.

• Generous parental leave policy
• LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self.

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com