Level 3 Business Administration Apprenticeship

Level 3 Business Administrator Apprenticeship – Cogent Hire Limited

Cogent Hire is a credit hire company, and we are looking for a collaborative, motivated and detail-oriented individual to join our team. In the Business Administrator role you will support our teams that provide customer services, including FNOL, Vehicle Fulfilment, and Monitoring, to ensure that customers
are helped to get back on the road while we arrange the repair or salvage of their vehicle. You will also assist your colleagues by handling various IT user support issues including setting up new employee portal accounts, handling help desk tickets, and assisting with connectivity issues.

Apprenticeship Summary

• Salary: £13,728 per year (based on £8.80 per hour)
• Working Week: Monday to Friday, 9am - 3.30pm (30-minute break)
• Hours: 30 hours per week
• Training: Online apprenticeship training supported by experienced tutors
• Qualification: Level 3 Business Administrator Apprenticeship Standard
• Location: 2nd Floor Waitrose Distribution Centre, Eaton Avenue, Chorley, PR7 7NA

Main Duties

• Carry out general administrative tasks to support day-to-day business operations
• Perform high-accuracy data input and maintain up-to-date records
• Handle and resolve IT user support queries, escalating when necessary
• Distribute customer satisfaction surveys and manage incoming feedback responses
• Produce documentation and correspondence in line with company standards
• Work towards and achieve individual and team KPIs and SLAs
• Manage inbound and outbound calls and respond to customer enquiries professionally
• Accurately capture and update information in claims handling systems and third-party portals
• Undertake any other duties consistent with the nature of the role
  

The Candidate

• Strong communication and organisational skills.
• Ability to maintain confidentiality and professionalism at all times.
• Good attention to detail and accuracy.
• Confident using IT systems and willing to learn new software.
• Ability to work independently and as part of a team.
• Positive, proactive, and enthusiastic approach to work.
• Ability to prioritise tasks and work in a busy environment.
• Customer-service focused with a friendly and approachable manner.

The successful candidate will be:

• Friendly, professional, and reliable.
• Organised and able to manage multiple tasks effectively.
• Motivated to learn and develop new skills.
• Able to communicate clearly with staff and customers.
• Respectful, trustworthy, and committed to maintaining confidentiality.
• Adaptable and willing to support different areas of the company when needed.

Training and Development

As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

• Study towards a Level 3 Business Administrator Apprenticeship Standard.
• On-the-job training and mentoring from experienced professionals.
• Regular review meetings to support progress and development.
  

What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will obtain a Level 3 Business Administrator Apprenticeship Standard qualification.

What is the expected career progression after this apprenticeship? Potential full-time employment opportunities within the company for the right candidate upon successful completion of the apprenticeship.

Pre-employment checks: Please be aware that successful applicants will be subject to pre-employment checks, including enhanced DBS checks with child and adult barred list checks, right-to-work checks, and safeguarding procedures in line with Keeping Children Safe in Education guidance.

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