Level 3 Business Administration Apprenticeship

Level 3 Business Administrator Apprenticeship – Cogent Hire Limited

This Business Administration Apprenticeship offers hands-on experience supporting case managers, handling customer communications, and assisting with IT support. It is an excellent opportunity to develop administrative, organisational, and problem-solving skills while gaining valuable workplace experience in a professional environment.

Apprenticeship Summary

• Salary: £13,728 per year (based on £8.00 per hour)
• Working Week: Monday to Friday, 9am - 3.30pm (30-minute break)
• Hours: 30 hours per week
• Training: Online apprenticeship training supported by experienced tutors
• Qualification: Level 3 Business Administrator Apprenticeship Standard
• Location: 2nd Floor Waitrose Distribution Centre, Eaton Avenue, Chorley, PR7 7NA

Main Duties

• General administrative tasks to keep the company moving forward
• High accuracy data inputting
• Resolution of various IT user support issues
• Send customer feedback surveys and manage the responses
• Produce any documentation or correspondence to the company standard
• Achieve individual and team KPIs and SLAs
• Deal with inbound and outbound calls and other incoming enquiries from customers in a professional manner
• Accurate information capture to update our claims handling system and third party portals accordingly
• To undertake any other duties consistent with the role
  

The Candidate

• Strong communication and organisational skills.
• Ability to maintain confidentiality and professionalism at all times.
• Good attention to detail and accuracy.
• Confident using IT systems and willing to learn new software.
• Ability to work independently and as part of a team.
• Positive, proactive, and enthusiastic approach to work.
• Ability to prioritise tasks and work in a busy environment.
• Customer-service focused with a friendly and approachable manner.

The successful candidate will be:

• Friendly, professional, and reliable.
• Organised and able to manage multiple tasks effectively.
• Motivated to learn and develop new skills.
• Able to communicate clearly with staff, parents, pupils, and visitors.
• Respectful, trustworthy, and committed to maintaining confidentiality.
• Adaptable and willing to support different areas of the school when needed.
• Positive, enthusiastic, and committed to contributing to the school community.

Training and Development

As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:

• Study towards a Level 3 Business Administrator Apprenticeship Standard.
• On-the-job training and mentoring from experienced school professionals.
• Regular review meetings to support progress and development.
  

What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will obtain a Level 3 Business Administrator Apprenticeship Standard qualification.

What is the expected career progression after this apprenticeship? Potential full-time employment opportunities within school administration or finance for the right candidate upon successful completion of the apprenticeship.

Pre-employment checks: Please be aware that successful applicants will be subject to pre-employment checks, including enhanced DBS checks with child and adult barred list checks, right-to-work checks, and safeguarding procedures in line with Keeping Children Safe in Education guidance.

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