Lodgify14mo ago

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Payment Collection Specialist

Barcelona - CataluñaFull-timemid

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Quick Summary

Overview

⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Technical Tools

customer-success

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ Role Overview:

We are looking for a Payment Collections Specialist to join our Customer Success team in a hybrid position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively.

As a Payment Collections Specialist, you will handle customer retention efforts, manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication.

Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.

Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.

Identify upsell opportunities and offer relevant account upgrades.

Assist customers with billing inquiries and payment issues via phone, email, and chat.

Most interactions will be conducted by phone, but you will also assist customers via email and chat.

Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.

Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.

Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.

Use negotiation skills to address customer concerns and provide the best solutions for both parties.

Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support.

Minimum 2 years of experience in a related role.

Confident and proactive in engaging with customers over the phone.

Fluent in English (excellent written and verbal communication skills).

Customer retention experience is ideal but not mandatory.

Sales-related experience is a plus.

Excellent organization and negotiation skills.

Additional languages like German, Italian or French!

Location & Eligibility

Where is the job

Barcelona - Cataluña

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listing Details

Posted: February 20, 2025
First seen: May 5, 2026
Last seen: May 10, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 32%
Scored at: May 6, 2026

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Lodgify

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Lodgify is a vacation rental software company that provides tools for hosts and property managers to create websites, manage bookings, and synchronize property data across various channels. Their mission is to empower lodging businesses worldwide to start and grow through technology.

Employees

350

Founded

2012

Domain

Jobs

External application · ~5 min on Lodgify's site

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