IT Field Support Specialist

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

• →Provide high-quality technical support to employees via phone, email, in-person, and site visits
• →Diagnose and resolve hardware, software, and system issues in a timely manner
• →Install, configure, and maintain computers, mobile devices, printers, and peripherals
• →Support Active Directory and Microsoft 365 user administration (accounts, groups, access)
• →Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution
• →Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)
• →Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions
• →Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup
• →Create and maintain technical documentation and follow established IT processes
• →Train and support end users to improve system adoption and efficiency

• Associate’s or bachelor’s degree in IT or related field
• 5+ years of IT support experience in a professional environment
• Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)
• Experience supporting Microsoft 365 and administering Active Directory environments
• Familiarity with IT ticketing systems and workload management
• Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)

• Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)
• Experience with ITSM tools such as Service Desk Plus, FreshService, or similar

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office-based with travel to remote locations to support field teams and job sites

• Open to occasional travel to any office in or out of state, up to 25% travel may be needed to support field office and remote locations

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.