Service Scheduling Dispatcher

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.

• →Schedule, route, and dispatch service technicians
• →The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations
• →Acts as liaison between clients and company, ensure contracted services are scheduled and completed.
• →Answers client and customer questions and notify clients of scheduled services
• →Addresses and resolves any issues and complaints
• →Reports problems and unresolved issues to manager or account manager
• →Devises ways to improve customer service and client relationships

• Must be able to speak with customers by phone to determine the problem and the solution
• This is a very detail oriented, customer focused position
• We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.
• This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude
• You must be articulate, be able to keep you cool and give good clear direction to the team.
• Is capable of remaining patient and calm when dealing with frustrated customers or clients
• Previous office experience and/or service related position is important.
• Computer skills to operate a variety of software is necessary.
• Must have strong written and oral communication skills

You must be articulate, be able to keep you cool and give good clear direction to the team

• Must possess strong analytical, organizational, and interpersonal skills
• Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel
• Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success

• High School Diploma or GED

3 + years of experience in an office environment, with a construction company experience preferred.

Experience in dispatching and job costing in the construction, or service industry is helpful.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Indoor office setting with controlled temperature.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.