Customer Success Engineer

At Logz.io, we are building the future of how engineering teams manage cloud complexity. Our Open 360 platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.

With the launch of OrionIQ, we are moving the industry from passive monitoring to autonomous resolution. OrionIQ is our groundbreaking agentic observability platform that deploys specialized AI agents to automatically investigate alerts, execute complex workflows, and deliver instant root-cause analysis. By fusing logs, metrics, and traces with proactive AI automation, we eliminate up to 90% of operational toil, slash MTTR from hours to seconds, and radically optimize cloud costs for the world's leading enterprise brands

As a Customer Success Engineer, you will be a pivotal technical strategist within our elite sales organization. This is a high-visibility, technical relationship management role where you will act as the trusted advisor for our top-tier enterprise logos. You won’t just manage accounts; you will lead the strategic adoption of our next-generation observability and cutting-edge agentic AI technologies, aligning them directly with our customers' most complex engineering and business goals. 

• Proven Track Record: 3+ years of experience in a highly technical, customer-facing role such as a Customer Success Engineer, Technical Account Manager (TAM), or Solutions Engineer.

• Domain Expertise: Deep industry knowledge in at least one of the following spaces: SaaS infrastructure, cloud solutions (AWS, Azure, GCP), observability technologies (logs, metrics, traces), or advanced data architecture.

• Elite Customer-Facing Skills: Exceptional ability to lead advanced technical workshops, coach engineering teams, navigate high-stakes discussions, and defuse technical conflicts. You must excel at translating complex architectural concepts into clear, actionable, and executive-friendly insights.

• Flawless Communication: Outstanding written and verbal professional communication skills in English.

• The "Go-Getter" Mindset: A positive, self-starting attitude with an entrepreneurial drive. You don’t just meet expectations; you are passionate about going the extra mile to deliver absolute value.

• Educational Foundation: A BA/BSc degree in computer science, software engineering, or equivalent practical hands-on experience.