Scheduler-PACE

Job Summary: The Scheduler-PACE is the initial point of contact for all visitors to this Center, managing and coordinating appointments within all identified PACE service areas including inpatient services, outpatient services, and other multi-disciplinary clinics. Collaborates with various departments and schedules team and department wide meetings.  Completes the check-in and registration process, notifies providers of patient arrivals, maintains assigned phone queues in a professional and timely manner.  May provide administrative support for PACE center. Performs other duties as needed.

Education and Experience: High School Diploma or GED required.  Associates’ Degree preferred.   Minimum one year experience in customer service or administrative office experience, preferably in medical or healthcare environment working with elderly adults.    

Knowledge and Skills: Able to keyboard 40 wpm. Read, write legibly, and speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office and patient care equipment required for the position; perform required patient care activities related to the position.   Relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.  Think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.  Distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Basic Life Support (BLS) certification from the American Heart Association required.