Debt Resolution Officer

OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team, operates within the M25 and is responsible for the collection of a variety of Council debts, including Council Tax, Road Traffic and Business Rates.

We have an excellent opportunity for a Debt Resolution Officer to join our contact centre team, to collect payments, negotiate payment plans and handle queries from customers regarding various debt types.

You will be required to have excellent communication and negotiation skills, your primary function will be to handle inbound telephone calls and to conduct outbound telephone calling to secure payment from defaulters. You will also be required to answer correspondence from debtors along with dealing with e-mail and live chat. You will have experience of debt collection, and have worked in the same or similar environment. You should have the ability to deal with difficult calls, and have good written and verbal skills.

Understanding of the Tribunal Courts and Enforcement Act 2007 is desired but full training will be provided to the successful candidates.

Closing Date: 17th May 2026

Please view JD here

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The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

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