Senior Product Manager

United Kingdom·Londonfull-timesenior

Product ManagementSenior Product Manager

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Requirements Summary

when to run proper discovery and when to just ship. Connecting product decisions to commercial outcomes: what Eliza does for a provider's occupancy, and what that's worth.

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Product ManagementSenior Product Manager

What We Offer

~2 min read

Lottie is building the AI operating system for social care. Families use our marketplace to find care homes and home care. Care providers use Found, our software, to manage enquiries, occupancy and finances. Eliza is the AI agent inside Found. She answers calls and live chats from families enquiring about care, on behalf of the care provider, any time of day.

That matters because a third of enquiries to care providers go unanswered. A family calls a home at 7pm and nobody picks up, or leaves a voicemail that's returned three days later, by which point they've moved on.

Eliza is already handling a meaningful share of enquiries across our provider network, and we're now expanding the team's remit. The team owns the conversation: every voice and chat interaction between a family and a provider, and the telephony that carries it. That's two products, not one. The conversational AI itself, and the call tracking layer underneath it: number provisioning, routing, recording, transcription, and the attribution that tells a provider where their enquiries actually came from.

We're looking for a Senior Product Manager to own this. It is an unusual product job, because the quality bar is set in half-seconds as much as in sprints. You'll be making the calls on where latency is worth spending, when a faster model is worth a slightly worse answer, how Eliza should sound to a worried daughter at 9pm, and what "good" even means for a conversation nobody scripted. Getting that right is an evals problem, and you'll own it.

You'll set the direction for your area 3–6 months out and ship fast in a space where the technology moves underneath you every few weeks. You'll also spend real time inside care providers' operations: their phone trees, their out-of-hours cover, their weekend rotas, their CRM. The quality of this product depends on understanding those setups better than anyone else does.

Requirements

~1 min read

🔢 Lottie's Interview Process

First round with Talent Lead, Alice Rooke (20 minutes, remote)
Case study with Product Manager and Engineering Leader: present a project you've led, covering the problem, the decisions you made and what happened (60 minutes, remote)
Leadership round with CXO: a leadership conversation plus a live case worked through together (90 minutes, in person at Lottie's office, London Bridge)
Final interview with Co-Founder and CEO, Will Donnelly (30 mins, in person)

🤩 Candidate Experience: All candidates will be informed of their application status.

Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb.

Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups, The Sunday Times Tech 2026 and Startups 100.

As of today, Lottie offers three core products and services, including:

Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services.
Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances. Eliza by Found is our newest Found module. AI agents that handle care home enquiries - so no family goes unanswered. Launch video here.
Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees.

Ownership – A chance to own one of the most commercially important products at one of the UK's fastest growing startups, in a category where AI is changing what's possible every month.
Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology.
Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life.
People - Join a kind, talented and mission driven team that loves coming to work every day.
Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

If you require reasonable accommodations during the application or interview process, please let us know at Alice.Rooke@lottie.org