Senior Service Designer

At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays.

You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together.

Reporting to the Head of Customer Experience and Service Design, you will be a key strategic leader responsible for shaping the future of travel. In our dynamic marketplace model, you will champion a human-centered design (HCD) approach to create a single, seamless loveholidays experience across a complex ecosystem of suppliers and partners. You will identify critical moments to apply cutting-edge AI and automation, orchestrating a service that intelligently blends digital efficiency with empathetic human support.

Embodying our core belief to 'Treat every holiday like it’s our own', you will be instrumental in helping us Own the Experience for our customers, ensuring they feel supported and cared for, regardless of which airline or hotel they travel with. Your work will build the trust and confidence required to Earn Customers for Life, reinforcing our brand promise and positioning loveholidays as the undisputed leader in creating the future of personalised travel.

If you’re passionate about solving complex challenges and designing services that millions of people love, we’d love to hear from you!

• Talent Intro - 30 mins

• 1st stage with Hiring Manager - 30 mins

• Meet with key stakeholder/s including a task to present, in office - 1 hour

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.