Tenant Engagement Manager

• →Create and execute innovative events that promote community, health, wellness, connectivity, and activation of building amenity spaces.
• →Develop and strengthen relationships with tenants to deliver a personalized workplace experience aligned with their interests and needs.
• →Assist in managing social media accounts and electronic marketing tools in coordination with leadership approval processes.
• →Partner with leasing and brokerage teams to support leasing efforts by preparing spaces, coordinating event visibility, and enhancing tour experiences.
• →Coordinate and execute meeting and event setups, including room configurations, staging, audio-visual equipment, and lighting systems; restore spaces post-event.
• →Ensure high-quality customer service by addressing tenant needs, tracking service requests, and ensuring timely issue resolution.
• →Provide lifestyle and business support services to tenants (e.g., event planning, ticket coordination, time-saving services, wellness resources).
• →Build and maintain relationships with local vendors, restaurants, and retailers to stay informed on relevant offerings and opportunities.
• →Support upkeep of common areas and signage across shared building spaces.
• →Manage certificates of insurance for tenants, vendors, and contractors, ensuring compliance and tracking expiration dates.
• →Maintain emergency contact lists and communication systems.
• →Assist with general administrative duties related to tenant and property management services.

• Strong customer service orientation
• Self-motivated, proactive, and detail-oriented
• Bachelor’s degree in Communications, Hospitality, Marketing, or a related field (or equivalent experience)
• Experience in event planning, hospitality, retail, or related industries preferred
• Familiarity with social media platforms and digital engagement tools
• Professional appearance and demeanor
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work independently and collaboratively
• Sound judgment, discretion, and problem-solving abilities

• Implement tenant engagement programs aligned with organizational goals and budgets
• Track expenses and maintain budget awareness for all engagement initiatives
• Prepare event-related documentation and obtain necessary approvals prior to execution
• Serve as a primary point of contact for tenants, maintaining visibility and accessibility
• Participate in regular team meetings and organizational initiatives
• Provide regular updates and reports on tenant engagement activities and performance metrics
• Maintain shared calendars for events, reservations, and tenant activities
• Coordinate tenant move-ins and move-outs, including documentation, communication, and onboarding support
• Manage engagement platforms and ensure accurate data entry and updates
• Contribute to planning cycles, including monthly reporting and quarterly programming schedules

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