Customer Support Specialist (After-Hours) for an Online Driving School Company

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Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Customer Support: Handle incoming calls (and potentially emails) from customers who already have an account. Assist users in transitioning from learner's permits to official driver's licenses.

Requirements Summary

Communication Skills: Excellent command of the English language. You must maintain a professional and consistent tone that reflects our high standards of support.

Technical Tools

Customer Support SpecialistCustomer

MRF: 407396
Is This YOU? Then We Want to Meet You!

We are looking for a reliable and technically skilled Customer Support Specialist to join our team, providing high-quality support for our online driving school platform. You will be the primary point of contact for our users during after-hours, ensuring they receive timely and effective assistance.

Rate: 4 USD per hour

Who We Are:At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To:

Requirements:

Communication Skills: Excellent command of the English language. You must maintain a professional and consistent tone that reflects our high standards of support.
Technical Proficiency: Comfortable navigating computer systems and learning proprietary administrative software quickly.
Problem-Solving: Ability to troubleshoot account issues patiently and efficiently.
Reliability: Ability to manage high-demand periods (Mondays and morning hours) and work independently during off-peak shifts.
Prior Customer Support Experience: Previous experience in a BPO (Business Process Outsourcing) or remote support environment is a plus, especially if you have experience with voice support.

Responsibilities:

Customer Support: Handle incoming calls (and potentially emails) from customers who already have an account. Assist users in transitioning from learner's permits to official driver's licenses.
Account Management: Look up customer accounts in our proprietary administrative system to resolve issues, including registration difficulties, ID validation errors, and certificate-related concerns.
Issue Resolution: Guide users through course registration and troubleshooting, ensuring a smooth experience.
Escalation: Identify and escalate complex issues—specifically payment inquiries or refund requests—to the in-house team for follow-up during regular business hours.

Nice to have

Previous experience using RingCentral for both calls and communication
Background in Education or E-learning: Prior experience supporting online educational platforms or courseware providers is highly desirable, as you will be directly assisting students with their licensing coursework.
Preferred: Experience in the e-learning, online education, or driver-training industry, particularly with state-approved certification programs.

Working conditions

Monday–Friday: 7:00 AM – 9:00 AM CST
Saturday: 7:00 AM – 4:00 PM CST
(Total: 18 hours/week)

Tech Checklist - Gotta Have it!

A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
A quiet, cozy workspace to handle calls and chats like a pro.
Flexible with work schedule.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED