Part-Time & Full-Time Customer Service Agent for a Health & Wellness E-Commerce Company (Remote)

Operations, Full-time, Philippines/Metro Manila/Manilamid

OtherCustomer Service

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

1–2 years of experience in E-commerce Customer Service. Prior experience handling subscription-based products is highly preferred.

Technical Tools

OtherCustomer Service

MRF: 331476

Is This YOU? Then We Want to Meet You!
If you love solving customer problems fast, communicating clearly, and creating great experiences through email and live chat, this role is for you. You’ll support a fast-moving e-commerce brand, working across tools like Gorgias and Shopify to keep customers happy and operations smooth. If you’re detail-driven, adaptable, and ready to grow, we want to hear from you.

Requirements:

1–2 years of experience in E-commerce Customer Service.
Prior experience handling subscription-based products is highly preferred.
Exceptional written communication skills with strong grammar and structural execution.
Ability to learn quickly and toggle between multiple brands and product lines fluidly.

Your Mission Will Be To:

Manage and resolve incoming customer inquiries via Email and Live Chat channels within established response and resolution targets.
Maintain absolute "Tagging Discipline" from Day 1 on every ticket in Gorgias to prevent spam issues and keep data clean.
Provide clear, concise messaging to minimize the number of interactions required per ticket.
Seamlessly navigate Gorgias, Shopify, and our proprietary ERP system (BOSS) to check customer order history, tracking information, and account details.

Nice to have

Hands-on proficiency with Gorgias and Shopify platform ecosystems.
Proven ability to adapt tone matching specific brand guidelines.

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Hiring Budget: Starting at $750 USD/month | $4 USD/hr
Working Condition: Full time and Part time
Schedule: Monday-Friday 9am-5pm UK Time