Manager, Security Operations

 

 

Develop and support the implementation, maintenance, and ongoing review of a comprehensive Site Security Plan and Standard Operating Procedures (SOPs)

Work in partnership with the contract security teams at LMNA to implement effective security coverage and staffing, including day-to-day deployment, post assignments, and adherence to established post orders and LMNA security standards

Conduct audits of the contract security teams to ensure LMNA expectations are being met, document findings, address routine performance issues, and escalate significant deficiencies to Security leadership

Administer established access-control and badging procedures in coordination with People & Culture and other authorized departments, ensuring access levels and permissions are implemented in accordance with authorized approvals and established protocols

Ensure appropriate controls are followed for badge issuance, modification, expiration, collection, reconciliation, and deactivation for employees, contractors, vendors, volunteers, and temporary personnel

Coordinate and monitor site-specific training, post orders, emergency-response procedures, escalation protocols, and recurring training for Security personnel and contract security providers

Partner with the Operations team to aid in the efficient movement of guests in museum spaces

Partner with Visitor Services and other museum departments to develop effective visitor engagement strategies for the museum

Partner with other museum departments and external organizations in planning events that are hosted within the museum, including coordination of security staffing, access control, screening, credentialing, communications, and emergency-response requirements

Partner with the Chief Security Officer, General Counsel, Operations, Human Resources, and Curator staff regarding security protocols; threat management; and internal investigations

Provide direction and guidance to security operations personnel to detect emerging incidents quickly, and determine appropriate responses, including established notification, escalation, and incident-reporting procedures

Coordinate with contract security providers, law enforcement, emergency services, neighboring institutions, and other external partners as directed by Security leadership

Maintain current and accurate SOPs, post orders, staffing plans, incident records, training documentation, access-control records, and other Security operational documentation

Prepare quantitative and qualitative physical security reports for Security Department management and museum executive leadership, including incidents, staffing, contract security performance, operational concerns, trends, and corrective actions

Identify and promptly escalate significant security incidents, policy violations, staffing deficiencies, unresolved vulnerabilities, or other operational risks to the Chief Security Officer and appropriate stakeholders

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.

Building Trust & Relationship Management

• Accountable Ownership and clearly shares information and the "why" behind decisions.
• Asks for and values the opinions of others. Displays empathy when listening.
• Acknowledges when trust has been broken and focuses on rebuilding.
• Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
• Accountable Ownership
• Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
• Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
• Takes accountability for assigned tasks and executes on deliverables in a timely manner.
• Strategic Alignment & Execution
• Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
• Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model.
• Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

• Ability to stand and walk for extended periods, up to 8 hours per shift. 
• Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas. 
• Ability to maintain an active and visible presence while providing exceptional guest service. 
• Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure. 
• Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed. 
• Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials. 
• Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio. 
• Ability to work both indoors and outdoors in varying environmental conditions. 
• Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces. 

 

 

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The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. 

 

Our internal and external practices are shaped by the following beliefs and behaviors.

 

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

 

Inspired: We believe that art can move you to feel, think, reflect, and act.

 

Collaborative: We believe that nimble thinking and working together yield exponential results. 

Amplify the social impact of storytelling and illustration. 

 

Connect to a broad and diverse public.

 

Create a healthy and durable institution.