Lucasmuseum4h ago

New

USD 29.61–34.03/yr

Supervisor, Retail Operations

United States·Los AngelesFull-timemid

OtherSupervisor

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Quick Summary

Key Responsibilities

We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Technical Tools

OtherSupervisor

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. 

Reporting to the Assistant Manager, Retail Operations, the Supervisor, Retail Operations supports the daily operations of the museum store, ensuring efficient execution of operational processes and maintaining retail standards aligned with the institution’s artistic vision and brand identity. This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures.

The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance. This role also helps maintain a collaborative and accountable team environment focused on operational excellence, efficiency, and consistency across all retail functions.

Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff

Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance

Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution

Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift

Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards

Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls

Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency

Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness

Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store

Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices

Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner

Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards

Support operational readiness for special events, exhibition launches, promotions, and high-volume traffic periods

Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.

2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand

High school diploma or GED equivalent required

Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required

Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows

Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred

Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives

Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards

Strong organizational skills, attention to detail, reliability, and operational follow-through

Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively

Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment

Flexibility to work weekends, holidays, evenings, and special museum events

Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.

Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.   

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. 

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. 

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. 

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. 

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

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The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

VALUES

Our internal and external practices are shaped by the following beliefs and behaviors.

People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.

STRATEGIC PRIORITIES

Narrative Art:

Amplify the social impact of storytelling and illustration.

Community:

Connect to a broad and diverse public.

Operational Excellence:

Create a healthy and durable institution.

Hourly rate will be assigned commensurate to the successful candidates’ education, experience, and location.

Pursuant to the Lucas Museum of Narrative Art’s COVID-19 Mandatory Vaccination Policy, the museum requires all who work on-site or conduct occasional meetings on-site to provide proof of COVID-19 vaccination as a condition of hire absent an approved medical and/or religious exemption. Upon hire, all new freelancers will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.