Supervisor, Warehouse Operations

Reporting to the Assistant Manager, Warehouse, the Supervisor, Warehouse Operations leads inbound and outbound distribution activities to ensure merchandise is received, processed, and routed accurately, efficiently, and in alignment with operational timelines. This role is responsible for overseeing inbound workflow, supervising warehouse associates, and supporting inventory accuracy and productivity standards within a fast-paced distribution environment.  

The Supervisor helps drive operational excellence by maintaining service levels, resolving receiving issues, and fostering a safe, organized, and high-performing team culture

• Oversee daily inbound and outbound warehouse operations including; receiving, put-away, replenishment, order fulfillment, packing, shipping, and inventory processing to ensure timely and accurate movement of merchandise  

• Coordinate dock operations, carrier appointments, shipment scheduling, and workflow prioritization to maintain operational efficiency and minimize delays  

• Ensure all inventory and shipment transactions are accurately processed within warehouse management systems (WMS), RF scanning systems, and related operational platforms  

• Monitor operational performance metrics including productivity, order accuracy, receiving accuracy, throughput, dock utilization, fulfillment speed, and inventory integrity to drive performance and continuous improvement  

• Investigate and resolve shipping discrepancies, receiving issues, inventory variances, damaged merchandise, transportation delays, and operational bottlenecks in a timely and solutions-oriented manner  

• Safely operate company vehicles and transport merchandise between warehouse, retail, and offsite locations.  

• Plan delivery routes, communicate updates, and maintain required vehicle inspections and documentation. 

• Direct warehouse associates meet operational priorities, volume demands, and service levels while maintaining productivity 

• Train, coach, and support warehouse associates and temporary staff through ongoing leadership, onboarding, and operational guidance to promote accountability and consistent execution  

• Partner cross-functionally with Inventory Control, Transportation, Customer Service, and other distribution teams to resolve operational challenges and support business objectives  

• Support and enforce compliance with company policies, operational procedures, safety standards, and regulatory requirements while promoting a culture of accountability and safe work practices  

• Identify opportunities to improve workflow efficiency, labor utilization, operational execution, and overall warehouse performance through process improvements and best practices  

• Maintain a clean, organized, and safety-focused warehouse environment by reinforcing housekeeping standards, proper equipment use, and adherence to safety protocols  

• Communicate operational priorities, performance expectations, and workflow updates clearly across shifts and teams to maintain alignment and execution consistency

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.  

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.  

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.  

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.  

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.