Service Manager, Miami

The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.

• →Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
• →Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
• →Select, train, and develop employees, ensuring all positions are filled in a timely manner
• →Support, implement and provide follow-up for all training
• →Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
• →Address any client concerns or complaints quickly and professionally
• →Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
• →Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
• →Monitor employee work and provide guidance, ongoing training, and development as needed
• →Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
• →Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• →Assist with or perform administrative tasks
• →Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• →Other duties as assigned

• Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Ability to build a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification