Sr. Manager, Service Technical Operations & Quality Europe

United States·Amsterdamsenior

OtherTechnical Operations Manager

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Technical Support & Escalation Management Oversee the regional Technical Support function, ensuring timely and effective resolution of complex vehicle and customer escalations.

Technical Tools

OtherTechnical Operations Manager

About Lucid

Lucid Motors is seeking an experienced and highly motivated Senior Manager, Technical Operations & Quality – Europe to lead and continuously evolve our regional technical service organization. This leadership role is responsible for driving technical excellence, field quality performance, operational effectiveness, and customer satisfaction across the European market.

Reporting to the Aftersales Director, the successful candidate will oversee a broad portfolio including Technical Support, Field Quality Engineering, Service Excellence, Remote Diagnostics, Technical Training, Regulatory Compliance, Tooling & Equipment, Collision Repair Programs, and Special Vehicle Operations (SVO).

The ideal candidate is a technically strong operations leader with a proven track record of building and scaling high-performing service organizations in a fast-paced, customer-focused environment.

Responsibilities

~1 min read

Minimum of 10 years of progressive leadership experience within automotive technical operations, field quality, engineering support, or aftersales organizations.
Proven experience leading Technical Support, Field Service, and Engineering teams across geographically dispersed, multicultural environments throughout Europe.
Strong understanding of vehicle diagnostics, quality management, root-cause analysis, and escalation processes.
Demonstrated success implementing KPI frameworks, governance structures, and process improvement initiatives.
Experience managing technical systems, support platforms, workflow optimization, and reporting solutions.
Strong background in quality issue management, field data analysis, and executive-level reporting.

Nice to Have

~1 min read

Experience with electric vehicle technologies and connected vehicle ecosystems.
Experience leading Special Vehicle Operations (SVO) or supporting executive events, media fleets, product launches, and demonstration vehicles.
Experience managing collision repair programs and certified body shop networks.
Familiarity with remote diagnostics, fleet monitoring, and predictive maintenance tools.
Experience working within a high-growth OEM, EV manufacturer, or premium automotive environment.

Strategic thinker with strong operational execution skills.
Customer-focused and quality-driven.
Exceptional communicator capable of influencing at all organizational levels.
Data-driven decision maker with strong analytical and problem-solving capabilities.
Comfortable operating in a dynamic, fast-changing environment.
Passionate about developing teams and building high-performance cultures.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.