Cabinet Customer Service Specialist

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

Located in our Byron Center office, our Cabinet Specialists work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan market. Day-to-day responsibilities include:

• →Entering order received via e-mail, US Mail, fax or phone into ERP system
• →Ensuring the proper quality, accuracy and timeliness of customer orders
• →Processing customer returns and vendor credits where necessary
• →Creating vendor purchase orders as needed to fulfill customer orders and to maintain the cabinetry stocking inventory programs
• →Working closely with the Outside Sales Team and assisting with new dealer training, product update communication, etc.
• →Scheduling vendor delivery trucks and communicating to Warehouse Manager
• →Full support for all cabinet brands
• →Participating in vendor training events
• →Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Customer Service Manager
• →Assisting with other tasks and projects as requested by leadership

At Lumbermen’s, we pride ourselves on treating our customers like family and delivering exceptional service.  It’s crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment. 

• High School diploma/GED required
• College degree preferred
• 2-5 years’ experience in a professional customer service environment required
• Prior cabinetry program knowledge and experience is preferred
• Prior kitchen design experience preferred along with 20/20 design

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately and in a timely manner
• Proficient in Microsoft Office
• Desire to learn and grow and assist in the execution of continuous improvement initiatives