Customer Service Representative

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

Working at our Toledo facility, the Customer Service Representative will specialize in our building materials division.  Your team will serve as a call center for our Michigan market.  Day-to-day responsibilities include:

• →Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
• →Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
• →Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
• →Managing Inventory – Maintaining and managing inventory stock levels.
• →Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
• →Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
• →Production Collaboration – Working in tandem with the production team to ensure timely completion and delivery of customer orders.

At Lumbermen’s, our business is built on relationships.  It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.  

• High School diploma/GED required
• College degree preferred
• Some experience with Distribution & Supply Chain
• 2-5 years’ experience in a professional customer service environment

• Strong communication skills, both verbal and written
• Friendly, professional demeanor
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office