L
Lunaphysicaltherapy11d ago
USD 15–20/yr

Medical Billing Associate - Patient Services

RemoteFull timemid
OtherMedical Billing Specialist
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Quick Summary

Overview

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners,

Technical Tools
OtherMedical Billing Specialist
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!
 
Currently offering closing shifts as follows:
 
 SHIFT: Monday to Friday 11:00 AM–7:30 PM EST / 10:00 AM–6:30 PM CST / 9:00 AM–5:30 PM MST / 8:00 AM–4:30 PM PST*
  • Answer inbound patient phone calls as they come in
  • Manages Copay Collections and communicates with other departments, for any needs/patient reach out
  • Create Partner cases Daily
  • Weekly posting of late cancels
  • Daily review of patient electronic communications and delegation as needed
  • Create and maintain billing ledgers for patients with specific requests for their insurances
  • Assist other teammates in larger projects as needed 
  •  Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
  • Maintains industry level working knowledge of medical billing occurring in Luna
  • Support Admin functions
  • Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
  • Achieves goals set by management 
  • Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed 
  • Performs Ad Hoc tasks at managers discretion 
  • Typically requires a minimum of 1 year of related experience
  • Strong attention to detail and time management skills
  • A positive attitude and an eagerness to learn
  • Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
  • Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna 
  • Paid Time Off with holiday
  • Medical, dental & vision insurance on the first of the month following start date

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    April 24, 2026
    First seen
    April 25, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    10
    Repost count
    0
    Trust Level
    56%
    Scored at
    May 6, 2026

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    Medical Billing Associate - Patient ServicesUSD 15–20
    Apply Now