Billing Manager

Billing is central to both our client experience and financial operations. As Luxury Presence scales beyond $100M ARR, we're building a best-in-class order-to-cash process powered by AI native platforms. 

We're looking for a Billing Manager to lead day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management. You'll lead a team while partnering closely with GTM, Finance & Accounting, and our billing platform partner to ensure correct and reliable billing, scalable processes, and a seamless client experience. As a critical part of the order-to-cash process, you'll directly impact the integrity of our financial reporting and business performance.

This role is for a hands-on operator who brings structure to complexity, drives solutions from idea to execution, and takes ownership of building a billing function that scales.

• Manage and develop teams responsible for customer billing support and billing QA.

• Set clear expectations, coach performance, and drive accountability.

• Build scalable processes, documentation, and playbooks that improve efficiency and consistency.

• Own the end-to-end order-to-cash billing process

• Serve as the primary point of contact for our billing platform partner

• Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.

• Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented.

• Lead resolution of escalations and payment disputes (chargebacks).

• Partner with the GTM teams to resolve issues quickly and improve the customer experience.

• Identify issues proactively before they impact clients.

• Manage credit & refunds 

• Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.

• Escalate risks early and drive cross-functional resolution.

• Build reporting that provides visibility into billing performance, collections, and client health.

• Track trends, identify risks, and communicate insights to stakeholders.

• 5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.

• Experience managing teams and driving accountability against service levels and performance expectations.

• Experience with an AI native billing platform preferred, but not required.

• Extremely detail-oriented - you catch what others miss and have strong follow-through.

• A roll-up-your-sleeves operator who is productive without close oversight

• Proactively improves processes and follows through to execution.

• Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.

• Resourceful and self-sufficient, with the initiative to solve problems and find answers.

• Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.

• Trusted cross-functional partner and go-to expert for billing related matters.

• Comfortable working across billing systems, spreadsheets, and reporting tools.

• Strong written and verbal communication skills.

• Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.