Deskside Consultant

Canada·Grand PrairiePermanent Employeemid

OtherConsultant

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherConsultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values growth and continuous learning?

We are looking for a client-focused and dynamic Deskside Consultant for our Calgary branch to work onsite at a client site in Grande Prairie, AB! You will contribute to the business by providing support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner.

Assist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner

Address user tickets regarding hardware, software and networking; in person or remotely

Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency

Install applications and computer peripherals

Troubleshoot hardware and software issues in a variety of environments

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

3+ years of related experience

1+ year(s) of customer service experience

Experience with the following:

o Supporting a Microsoft environment in a deskside support role

o Microsoft Office O365

o Windows/Linux/Mac OS environments

o Remote support

o PC / printer hardware/VPN/Citrix

o Active Directory

o Supporting mobile devices

Working knowledge of office automation products and computer peripherals like printers

Knowledge of network security practices and anti-virus programs

Excellent problem-solving and multitasking skills

Great people and culture

Recognition programs

Career growth

Interesting work

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know