Senior Deskside Consultant

Hong Kong·Hong KongPermanent Employeesenior

OtherConsultant

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherConsultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an upbeat and proactive Deskside Consultant for our BC branch located in Victoria to support a client in downtown Victoria! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

Provide IT End User support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, Audio/Visual equipment and other related IT devices and services that are deemed part of the Digital Workplace (Remote and in-person)

Work with other IT teams to troubleshoot issues with voice network, data network and cloud services as needed

Deploy laptops and peripherals to new and existing users in line with team standards

Ensure that end-user environments are effectively maintained and supported

Responsible for site components of regionally or globally run technology projects that require local technology touch and participates in these projects as needed

Communicate effectively with customers, stakeholders and service providers to deliver on technology requirement

Deploy mobile devices (phones / tablets) to users and assist with set-up and/or troubleshooting

Responsible for operational support of office technology, including but not limited to, printers, scanners, copiers, audio visual equipment, video conferencing systems, electronic displays and meeting room equipment

Participate in regional IT Team meetings to align and offer consistent service delivery across region

Provide appropriate identification, tracking, escalation, communication for issues to customer base, suggestions for enhancement of all aspects of end user support services, and mentoring, coaching and development for less experienced team members on-site and remote

Contribute to continuous improvement of end-user support delivery for Newmont regional or site technology operations, service planning, service quality and SLA performance, issue resolution and customer satisfaction.

Complies with and ensures team compliance to Client's IT security and technology standards in delivery of service

Become familiar with and adheres to Client's Health, Safety Security and Environment Policies, Standards and Procedures. Models the behavior required to comply with and support these standards and practices

Consistently demonstrate and encourage safe work practices

Promote and comply with Client goals and values

5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role

Knowledge of server operations, infrastructure, web interfaces, remote access tools

Hands-on experience with Windows/Linux/Mac OS environments

Experience with:

-> Microsoft Office O365

-> Remote support

-> PC / printer hardware / VPN / Citrix

-> Active Directory

Ability to identify issues, escalate appropriately and work to resolve them

Effective written and verbal communication skills

Post-secondary education in a related field

CompTIA A+ Certification

Microsoft Certifications

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know