Service Technician (Rochester, NY)

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Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Represent and instilling the company’s core values Service and Repair: Perform on-site diagnostics, repairs, and maintenance for various types of windows and doors, including vinyl, wood,

Technical Tools

Service TechnicianSkilled Trades & Field Services

Join an Award-Winning Team at WONDER Windows Showers & Baths!

WONDER, a leader in home improvement since 1962, is growing fast, and we want you to grow with us! Recognized as one of Rochester’s Top 100 companies and a 2025 Top Workplace, we take pride in our strong reputation, commitment to excellence, and a workplace culture that fosters success.

We are looking for Service Technicians to play a crucial role in ensuring the satisfaction of our customers by providing exceptional repair, maintenance, and installation services for windows and doors. This position requires technical expertise, attention to detail, and a customer-centric approach will contribute to the overall success of our company.

Position Overview:
The Service Technician will play a crucial role in ensuring the satisfaction of our customers by providing exceptional repair, maintenance, and installation services for windows and doors. This position requires technical expertise, attention to detail, and customer-centric approach will contribute to the overall success of our company.

Duties and Responsibilities:

Represent and instilling the company’s core values
Service and Repair: Perform on-site diagnostics, repairs, and maintenance for various types of windows and doors, including vinyl, wood, aluminum, and fiberglass. Identify issues and implement effective solutions to ensure optimal functionality and appearance.
Installation Assistance: Assist the installation team when needed, ensuring that new windows and doors are installed accurately and efficiently. Collaborate with installation crews to ensure a seamless process.
Troubleshooting: Investigate and resolve technical issues reported by customers. Use problem-solving skills to identify root causes and implement corrective measures to prevent recurring problems.
Customer Interaction: Interact with customers in a professional and friendly manner. Address their questions, concerns, and requests, providing clear explanations of the work performed and any necessary follow-up steps.
Quality Control: Perform thorough quality checks on completed repairs and installations to ensure they meet company standards and customer expectations. Ensure all work is completed accurately and efficiently.
Documentation: Maintain accurate records of services provided, parts used, and time spent on each job. Complete service reports and documentation in a timely manner.
Product Knowledge: Stay up to date with the latest industry trends, product developments, and best practices in window and door installation and repair. Continuously enhance your technical skills and knowledge.
Safety Compliance: Adhere to safety protocols and guidelines while performing all tasks. Ensure that proper safety measures are followed to prevent accidents and ensure a secure work environment.
Team Collaboration: Collaborate effectively with colleagues, including sales teams, project managers, and fellow technicians. Maintain open communication channels to ensure a coordinated approach to customer satisfaction.

What we are looking for:

Exceptional customer service and communication skills
Strong problem-solving and decision-making abilities
Detail-oriented with a focus on quality control
Ability to work independently and in a team environment
Strong knowledge of window and door installation techniques, materials, and industry best practices
Excellent listening and negotiation skills
Excellent verbal and written communications skills
Promote collaborative work environments with other internal support departments
Physical ability to lift heavy objects, climb ladders, and perform tasks requiring manual dexterity
Embrace technology
Must have a valid driver’s license