Client Services Administrator

DubaiFull-timemid

OtherClient Services

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Quick Summary

Overview

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally.

Technical Tools

OtherClient Services

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

We are seeking a skilled Administrative to join our Client Services Team. As part of our team, you will play a crucial role in supporting the Account Management team both locally and be a point of contact for the global account management team as well. The ideal candidate will have advanced proficiency in Excel and Adobe, along withknowledge of Canva. You will be responsible for supporting a team of key account managers in their daily client requests, including creating support documents and maintaining databases. Additionally, you will play a vital role in generating monthly client reports, ensuring accuracy, and identifying and rectifying any program errors or inconsistencies.

Location: Hybrid, to be based in Dubai

Hours: Hours: 8.30am to 5.30pm

Provide administrative support to key account managers

Create and maintain support documents for client requests

Assist in the preparation of presentations, reports, and proposals for client meetings

Support the onboarding process for new clients

Keep databases up to date with accurate information

Generate monthly client reports and ensure their accuracy

Identify and rectify any program errors or inconsistencies

Collaborate with the team to streamline processes and improve efficiency

Manage invoices, ensuring timely processing and accuracy

Respond to client queries promptly and professionally