Clinical Care Coordinator

Malaysia·PuchongFull-timemid

Care CoordinatorHealthcare Non-Clinical

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About Lyra Health Lyra Health is a leading provider of evidence-based mental health care,

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Care CoordinatorHealthcare Non-Clinical

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Clinical Care Coordinator will provide essential administrative support to the clinical and operations department, ensuring the smooth operation of the retail and community services.

This role involves coordinating client appointments and documentation, managing case files, handling client inquiries, and supporting the overall administrative and logistical management of centre operations. The Clinical Care Coordinator will assist in maintaining compliance with operational standards, facilitating communication, and ensuring accurate data entry and reporting, encompassing a schedule of five days per week plus one Saturday a month.

This role is a permanent (5) day a week role. The successful candidate will be expected to work from 11am to 7pm, Monday to Friday, with 1 Saturday per month. This is a hybrid role, working 4 days in the office, 1 day from home per week.

Serve as the first point of contact for inquiries for retail/community clients.

Facilitating session alerts for all participants, both client and affiliates on their sessions.

Managing clinician outreach to ensure rapid placement for new community cases.

Facilitating seamless scheduling by aligning client needs with clinician availability.

Enforce adherence to the established retail fee structure.

Ensure 100% payment compliance at the point of care.

Maintain accurate logs of payments received and outstanding balances.

Support company social media with announcements, festive greetings, marketing campaigns, and upkeep company’s social media presence with routine, pre-approved updates.

Maintain optimal staffing levels to support continuous center operations.

Provide reception and assistance to clients attending sessions.

Monitor daily room bookings to ensure counselling rooms and waiting areas are clean, tidy, welcoming, and stocked with necessary materials.

Oversee site maintenance and inventory levels, providing timely escalations to administration.

Record and update all community case information in the database to reflect current appointments.

Ensure all documentation complies with Lyra's SLA standards and confidentiality policies.

Administering a secure record management system to ensure data integrity and rapid retrieval.

Drive case resolution by managing the end-to-end documentation lifecycle

Lead the development and logistical management of community workshops, talks and other events.

Ensure events comply with confidentiality, safeguarding, and professional practice standards.

Serve as primary liaison between participants, trainers, and internal staff for event-related matters.

Oversee comprehensive event operations, including marketing, registration, and stakeholder engagement.

Prepare and distribute promotional materials in collaboration with the marketing team.

Maintain budgetary integrity through meticulous expense tracking and financial reporting.

Coordinate logistics, including location setup, material preparation, attendance tracking, and technical support.

Collect and analyze stakeholder feedback to identify key performance trends and future opportunities

Collaborating on ad-hoc projects as business needs evolve.

Providing flexible support for departmental priorities as directed.

Minimum of a Bachelor’s degree, preferably a degree in Psychology or related field

Working experience as a clinic administrator will be preferred

Must be able to work with Microsoft Office (Word, Excel, Powerpoint, Access), Google stack (Google sheets, docs, slides), and case management systems.

Language: Native/Professional proficiency in English (required); Native/Professional proficiency in Chinese-Mandarin (preferred)

Strong organizational and time management skills.

High attention to detail and accuracy in data entry.

Excellent verbal and written communication skills.

Ability to handle sensitive and confidential information professionally.

Customer service orientation with a professional and respectful approach.

Ability to multitask and work well under pressure.

Problem-solving skills and adaptability in a fast-paced environment.

Ability to work independently and collaboratively within a team.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."