Learning & OD Coordinator

South AfricaFull-timemid

OtherCoordinator

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Quick Summary

Requirements Summary

Hybrid, South Africa. Hours: Standard Schedule: Monday to Friday, 8am to 5pm - typically a 5-day, 8 hours/day role.

Technical Tools

OtherCoordinator

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

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The Learning & OD Coordinator is a critical operational role responsible for the seamless execution of training interventions. The position bridges the gap between client requirements, affiliate management, and internal financial administration, ensuring service delivery standards are met across both Learning and OD departments.

Responsibilities

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Secure appropriate and cost-effective resources for L&D events within required timelines.

Provide administrative support to the Global L&D department, ensuring smooth execution of training logistics.

Accurately record event bookings, financial processing, and resource tracking in Lyra International systems.

Maintain clear and professional correspondence with clients, global teams, and sales consultants.

Administer client access rights to Lyra International Learning Systems where applicable.

Provide basic technical support for clients utilizing Lyra International L&D platforms.

Requirements

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Education: High school diploma (minimum) or undergraduate degree preferred.

Experience: 2-3 years in administrative support, event coordination, or Learning & Development operations.

Competencies and behaviors for success:

Attention to Detail – Conscientious approach to accuracy and process adherence

Professionalism & Maturity – Able to interact confidently across all levels

Time Management – Highly organized with the ability to meet strict deadlines

Strong Work Ethic – Demonstrates accountability, initiative, and reliability

Clear & Persuasive Communication – Ability to engage effectively with stakeholders

Commercial Awareness – Sound judgment in managing resources and costs

Administrative Proficiency – Strong capability in data handling, documentation, and email correspondence

Required to attend international meetings outside standard working hours

Standard working hours should align SA/EMEA time zones

Role Evolution: The scope of the role may evolve, and responsibilities may be adjusted over time

Accountability

Team player

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."