Senior Behavioral Care Manager VIOP - Pediatric Experience - Full-time (W2)

United StatesRemoteFull-timesenior

OtherCare Manager

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Quick Summary

Overview

About Lyra Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care,

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OtherCare Manager

About Lyra

Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.

About the Role

~5 min read

The Senior Behavioral Care Manager oversees the full lifecycle of care coordination for members in our Virtual Intensive Outpatient Program (VIOP), ensuring that each member and their family has a seamless, supportive, and effective treatment experience from admission through discharge. This includes screening and qualifying prospective members for program eligibility, conducting clinical outreach to families, and onboarding new members. You will also manage case coordination, facilitate communication across multidisciplinary teams, and support members and caregivers throughout their VIOP journey.

This role is a great fit if you can navigate complex clinical and administrative challenges with a solution focused mindset, effectively communicate and advocate for members’ needs in alignment with treatment goals, and find satisfaction in leading collaborations with cross-functional teams.

Set Schedule- Monday - Friday 11:00am - 8:00pm PST / 2:00pm-11:00pm ET

Conduct clinical outreach to families to provide education about VIOP services

Screen and assess prospective members for eligibility in the VIOP, ensuring clinical appropriateness for the intensive level of care

Guide families through the admissions process, addressing questions about programming, insurance, financial responsibilities, and expectations

Ensure timely scheduling of intake assessments once members are qualified for VIOP enrollment

Orient members and their families to the VIOP program, including group schedules, program expectations, technology setup, and available services

Coordinate care schedules including group therapy, individual therapy, family therapy, and psychiatric services, ensuring smooth scheduling and participation

Serve as the primary point of contact for members and families, offering regular updates and proactive case management

Coordinate external case management needs with schools, Primary Care Providers (PCPs), and community resources

Assist with discharge planning and transition to lower levels of care or additional services, collaborating with internal and external teams

Maintain accurate and timely documentation in the electronic health record (EHR), ensuring adherence to organizational, regulatory, and compliance standards

Engage in regular staffing meetings with multidisciplinary care team to review member’s progress and support effective coordination of care

Act as a liaison between families, the VIOP treatment team, and external providers to ensure coordinated, wraparound care

Collaborate with internal teams to proactively identify and address barriers to care, optimizing the member experience

Conduct comprehensive biopsychosocial assessments for members entering the VIOP, gathering relevant clinical, psychosocial, and family information

Develop individualized care plans in collaboration with the treatment team, ensuring alignment with treatment goals and insurance requirements

Support group facilitators by managing member needs during sessions, including conducting real-time risk assessments if indicated

Provide clinical session coverage as needed

Master's degree in Social Work (MSW) or its equivalent.

Experience working in intensive outpatient programs or high acuity behavioral health settings within a multidisciplinary team preferred

Experience working with pediatric and adolescent populations, including families

Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)

Skilled in case management, care coordination, and collaborative care delivery

Organized and excited by a dynamic environment

Passionate about helping kids and teens achieve goals

Ability to work full-time, approximately 40 hours per week

Candidates must successfully pass a drug screen and background check prior to employment for this role

Full-time resident of the United States

Additional language skills are beneficial to this role

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com.

For more information about how we use and retain your information, please see our Workforce Privacy Notice."