Helpdesk Agent, Level 1 - Secom
Quick Summary
Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams.
Client Support & Ticket Management Troubleshooting & Issue Resolution Escalation & Collaboration Customer Experience & Communication System Monitoring & Maintenance Documentation & Continuous Improvement Skills 1–2 years’ experience in a Service…
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About the Role
~1 min readOne of our operating companies, Secom Technology, is seeking a Helpdesk Support Engineer (Level 1–2) to join the team in Kingsgrove, Sydney.
As the first point of contact for IT support, you will be responsible for logging, troubleshooting and resolving day-to-day technical issues, while escalating more complex problems to senior engineers. You will play a key role in delivering fast, reliable support and a great customer experience.
Responsibilities
~1 min read- →Client Support & Ticket Management
- →Troubleshooting & Issue Resolution
- →Escalation & Collaboration
- →Customer Experience & Communication
- →System Monitoring & Maintenance
- →Documentation & Continuous Improvement
- 1–2 years’ experience in a Service Desk / Helpdesk / IT Support role
- Strong understanding of Windows 10/11 and Microsoft 365
- Experience with Active Directory and user account management
- Exposure to ticketing systems (e.g. ConnectWise or similar)
- Basic understanding of networking (DNS, DHCP, Wi-Fi)
- Experience in an MSP environment
- Exposure to RMM tools
- IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)
- Familiarity with VMware or Hyper-V environments
What We Offer
~1 min readLocation & Eligibility
Listing Details
- First seen
- April 22, 2026
- Last seen
- May 26, 2026
Posting Health
- Days active
- 34
- Repost count
- 1
- Trust Level
- 22%
- Scored at
- May 26, 2026
Signal breakdown
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