Lyratechgroup1mo ago

Service Delivery Manager - Secom Technology

Kingsgrovemid

OtherService Delivery Manager

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Quick Summary

Key Responsibilities

Lead and manage Service Desk and field engineers Ensure SLA performance across club environments Oversee escalations impacting gaming, POS,

Technical Tools

OtherService Delivery Manager

Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

About the Role

~1 min read

One of our operating companies, Secom Technology, is looking for a Service Delivery Manager to support their team in Kingsgrove, Sydney.

As Service Delivery Manager, you will oversee the end-to-end delivery of managed IT services to our portfolio of clubs and golf venues. You’ll ensure systems supporting gaming, hospitality, member management and administration remain secure, stable and high-performing. You will lead our Service Desk and technical teams while acting as the senior operational contact for key club stakeholders including CEOs, CFOs and Operations Managers.

Responsibilities

~1 min read

→Lead and manage Service Desk and field engineers
→Ensure SLA performance across club environments
→Oversee escalations impacting gaming, POS, telephony and critical infrastructure
→Conduct regular service review meetings with club executives
→Monitor service performance, utilisation and contract profitability

5+ years’ experience in an MSP environment with hands on experience in Microsoft 365 and Hyper-V
Strong understanding of club or hospitality IT environments (highly regarded)
Experience managing SLA-driven service delivery
Confident engaging with executive stakeholders
Commercially aware and operationally disciplined
Calm and decisive in high-pressure situations