Mable1mo ago

Sales Trainer

Sydney · SydneyPermanent - Full timemid

MarketingSalesSales Trainer

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Quick Summary

Overview

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting,

Technical Tools

MarketingSalesSales Trainer

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

To find out more, visit https://mable.com.au/

About the role

As a Technical Trainer sitting across the Sales Team, you will play a crucial role in ensuring the continuous improvement across this team. You will be responsible for designing, developing, and delivering comprehensive training programs to equip our Sales Team with the skills and knowledge necessary to deliver exceptional customer experiences.

Key Accountabilities

Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.

Ensure training programs are tailored to a sales environment, incorporating sales methodologies and sales techniques that build sales competencies and drive results.

Facilitate engaging and interactive training sessions for our Sales Team in person and virtually to ensure comprehension and retention of key concepts.

Define and monitor KPIs related to training impact, such as onboarding speed, increased sales performance, and improved adoption of tools or methodologies.

Regular assessments and evaluations should be conducted to measure training programs' effectiveness and identify areas for improvement.

Provide one-on-one coaching and feedback to agents to address performance gaps and enhance skill development.

Stay updated on company processes, services, policies, and procedures to ensure accurate and relevant training materials.

Be the subject matter expert and key contributor for all knowledge base articles and adapt them to business and operational needs.

Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.

Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.

Proven experience in contact centre operations and training within a sales environment ideally

Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.

Proficiency in instructional design principles and adult learning methodologies.

Knowledge of contact centre technologies and customer relationship management (CRM) systems.

Detail-oriented with strong organisational and time management skills.

Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.