Care Coordinator - ELEO Family

Care Coordinator – Pregnancy & Family Support (I / II / III)

Department: ELEO Family Center

Reports To: Program Manager, ELEO

About MACC

MACC exists to glorify God and share the good news of Jesus Christ through support, cooperation, and charitable works among associated members and participants. All social-service programs are led by faith-based principles, offering neighbors tangible help alongside spiritual hope—especially in life-shaping seasons such as pregnancy and early parenting.

Position Summary

The Care Coordinator (I/II/III) walks alongside pregnant and parenting neighbors—helping them “love their neighbor as themselves” by integrating health, social-service, and spiritual supports. Core duties include assessment, care-plan development, resource navigation, pregnancy & postpartum education, spiritual encouragement, and data tracking. Higher tiers carry progressively larger caseloads, leadership of junior staff, program improvement, and community partnership building.

Essential Duties & Responsibilities

Holistic Intake & Assessment

• Conduct biopsychosocial + spiritual intake (pregnancy status, faith preferences, social factors).
• Determine tier-appropriate caseload (Tier I 27–34, Tier II 35–47, Tier III 46–50 neighbors).

Care-Plan Development

• Co-create individualized plans covering prenatal/medical care, nutrition, transportation, housing, mental health, and spiritual care.
• Document in EMR / case-management system within 24 hrs.

Pregnancy & Postpartum Support

• Provide evidence-based education (trimester milestones, labor prep, breastfeeding, newborn care).
• Coordinate doula services, childbirth classes, and referrals to perinatal specialists.

Spiritual & Faith Integration

• Offer prayer, Scripture encouragement, or pastoral referrals consistent with MACC’s Statement of Common Understanding.
• Link families to local churches as trusted sources of community and support.

Resource Navigation & Advocacy

• Secure Medi-Cal benefits, WIC, food bank deliveries, diapers, transportation vouchers, and safe-housing options.
• Advocate with clinics, insurers, and social-service agencies to remove barriers.

Community & Stakeholder Engagement (Tier II/III)

• Build partnerships with OB practices, pregnancy-resource centers, and churches.
• Lead outreach events promoting holistic prenatal care.

Mentoring & Leadership (Tier II/III)

• Orient new Care Coordinators; review charts for accuracy.
• Serve as county lead, coach Tier I staff, identify workflow improvements, and lead case-round reviews.

Required Qualifications

All candidates must demonstrate a commitment to MACC’s faith-informed mission and the ability to support pregnant and parenting neighbors with compassion and integrity.

• Tier I:
• - High school diploma or GED; and
• - At least one (1) year of direct client service, case management, outreach, or ministry-related support experience.
• - Entry-level care coordination. Familiarity with pregnancy-related social services preferred.
• Tier II:
• - Associate’s degree in health sciences, human services, ministry, or related field; OR
• - High school diploma/GED and two (2) additional years of relevant experience.
• - Able to mentor Tier I staff. May lead spiritual support groups, prenatal education, or volunteer teams.
• Tier III:
• - Bachelor’s degree in social work, public health, theology, or related field; OR
• - Associate’s degree and two (2) additional years of senior-level care coordination or program oversight experience.
• - County lead and subject matter expert. Participates in program evaluation and design. Strong experience in pregnancy ministries or prenatal resource programs preferred.

Note: Experience may be substituted for education on a year-for-year basis, subject to MACC’s discretion.

Competencies & Skills

• Strong knowledge of pregnancy/parenting resources and CalAIM Community Supports
• Trauma-informed, culturally responsive, bilingual Spanish/English preferred
• Proficient in Microsoft 365, SharePoint, EMR/case-management platforms
• Able to travel across Colusa, Glenn, Tehama, Butte, Shasta, Yuba, Sutter & Yolo counties (vehicle provided as needed)

Spiritual & Ethical Expectations

• Affirms MACC’s Statement of Common Understanding and integrates Christian principles in daily work.
• Respects the dignity of every neighbor, regardless of faith stance, choosing compassionate service over coercive proselytization.

Working Conditions

Hybrid office/field role; evening or weekend classes/events as scheduled. Extensive county travel; ability to lift 25 lbs of program materials. Reasonable accommodations provided as required.

*This description reflects key responsibilities and qualifications but is not exhaustive. MACC reserves the right to make reasonable changes consistent with organizational need.*