Deli Supervisor - Full Time

To support management and take the required responsibility in ensuring the fresh foods department is profitable, operates efficiently, effectively, and hygienically to ensure safe food commensurate with the highest standards of service and products.

• Oversee and ensure the smooth running of all fresh food operations in conjunction with management

• Supervise the activities of the team on a daily and on-going basis so as to ensure necessary tasks are completed on time and to the required standard

• Ensure high quality and consistent customer service is provided at all times

• To provide the required mandatory training as designated by management

• To ensure induction and operational training is carried out in line with store staff training programme and to continuously support in the development of the team

• To actively ensure the fresh food department is operated in line with HACCP regulatory requirements

• Have a good knowledge of the BWG Food Safety Manual contents and requirements

• Communicate any issues to management

• Where assigned, pro-actively liaise with external auditors / service companies (e.g. EHO)

• Promote great customer experiences and lead by example by serving, communicating and interacting in a friendly and efficient manner providing the highest standard of customer care

• Assist customers with any queries regarding fresh food department products

• To deal with customer complaints in a professional and pleasant way and refer to management where appropriate

• To plan and organise the preparation and serving of high quality fresh food products in line with department requirements

• Ensure merchandising and product presentation is of the highest standard at all times, adhering to department planograms as advised

• Ensure all customer orders are prepared and delivered in a timely, cost-effective and efficient manner

• To be knowledgeable of and to implement the fresh food offering and current promotions

• Ensure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programme

• Practice careful stock handling so as to minimise product waste

• Adhere to and monitor the department portion control policy

• Assist in managing stock levels and placing orders from authorised suppliers as directed by management

• Monitor and record critical food safety information and maintain necessary HACCP documentation

• Comply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety Manual

• Comply with allergen information requirements including labelling and display of prepack and loose products in the department

• Cooperate and provide information as requested by external auditors visiting the premises

• To work collaboratively with management and all store employees in achieving department & store objectives

• To undertake other additional duties as may be assigned by management

• To take responsibility for your health & safety and that of your colleagues and customers, and to take action to reduce risks and hazards

• To participate in and complete all necessary training for the role as identified by management