Training Manager - Freelance, Remote

Our client is a fast-growing, premium health and wellness brand grounded in science, rigorous sourcing, and a commitment to helping people rebuild their health from the inside out. Their community expects nothing less than excellence, clarity, and genuine care across every touchpoint. Operating in the direct-to-consumer wellness space, the brand has built a large, engaged customer base and holds its Customer Experience team to the same high bar it holds its product to.

As the brand scales, its Customer Experience team has become the frontline of trust — the voice customers turn to for real answers, empathy, and accountability on questions that span product science, subscriptions, and brand promise. This role exists to build the training engine that turns new hires into confident, on-brand experts from day one, and to keep the wider CX team sharp as the product line, tools, and customer needs evolve. The company is hiring a Training Manager to own this function end-to-end: designing the curriculum, delivering it live with energy, and continuously improving it based on real performance data.