Customer Support Specialist

Philippines·Philippinesmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

tagging patterns, flagging product gaps,

Requirements Summary

both need fluent written and spoken English, and one also needs fluent Spanish You solve the root issue rather than just closing fast, so customers don't return for the same problem,

Technical Tools

Customer Support SpecialistCustomer

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party.

We are looking for a smart, empathetic Customer Support Specialist who genuinely enjoys solving problems - not just answering questions. We use AI to handle the majority of routine queries, which means the cases that reach you tend to be the more complex ones: technical issues that require investigation, customers who need real guidance, situations where a template won't cut it.

You'll be expected to think, dig in, and own the resolution. Beyond day-to-day support, we value people who notice patterns, flag what's not working, and communicate clearly — both with customers and with the team. If that sounds like the kind of work you find meaningful, we'd love to hear from you. Join us now! 🚀

Responsibilities

~1 min read

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You solve the root issue rather than just closing fast, so customers don't return for the same problem, and you communicate clearly and precisely — with frustrated customers and when escalating internally

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You go beyond the ticket, naturally surfacing product friction, patterns, and improvement ideas, with an eye for customer growth: spotting the right moments to highlight features, drive activation, and support retention

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You have strong opinions about good support and aren't afraid to share them, and you see customer support as an important part of your career journey

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Good understanding of some of: DNS, API, HTML, WordPress, e-commerce tools, email marketing

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You're comfortable working alongside AI tools and curious about how they can make support better

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You strongly resonate with MailerLite's values

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Experience with Intercom and Slack is an bonus

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Remote work experience

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You're based in EMEA, Asia-Pacific, or Central America, covering one of two shifts:

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APAC team (22:00–06:00 UTC)
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  Wednesday–Sunday shift (days off: Monday–Tuesday)
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  Saturday–Wednesday shift (days off: Thursday–Friday)
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Europe team (06:00–14:00 UTC)
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  Tuesday–Saturday shift (days off: Sunday–Monday)
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  Sunday–Thursday shift (days off: Friday–Saturday)