Community & Patient Liaison - Louisville, GA

• Prepare clinic and support oncologist during clinic days
• Room patients, obtain vitals, and assist with patient flow
• Coordinate labs, imaging, treatment orders, and follow-up appointments before the patient leaves
• Schedule infusions, office visits, and outside referrals
• Track outstanding tests and ensure patients stay on their care plan
• Serve as the primary local clinical support resource

• Obtain medical records and required documentation as necessary
• Establish and maintain external referral relationships
• Follow up on pending referrals and referral barriers
• Communicate appointment status back to referring offices
• Maintain referral activity within the CRM/EMR
• Ensure a seamless referral experience for providers and patients

• Visit referring provider offices on a regular cadence
• Build relationships with PCPs, specialists, surgeons, hospitalists, ED providers, office managers, and referral coordinators
• Educate practices on referral processes and Cancer Center services
• Deliver updated marketing materials
• Provide referral appreciation gifts (cards, chocolates, etc.)
• Identify opportunities and barriers to referral growth

• Support provider lunches and educational events
• Participate in community outreach activities
• Coordinate with central marketing on local campaigns and collateral
• Support local online presence and Cancer Center awareness initiatives

• Track referral volume and conversion
• Monitor time from referral to first appointment
• Document community outreach activity
• Identify referral trends and improvement opportunities
• Provide regular updates on provider engagement and growth initiatives

• High patient satisfaction and efficient clinic operations
• Strong relationships with community providers
• Increased referral volume and reduced referral leakage
• Timely referral processing and scheduling
• Consistent provider outreach and engagement

• Certified Medical Assistant, Certified Nursing Assistant or Licensed Practical Nurse required
• Clinical experience in a primary care, specialty care or ambulatory healthcare setting
• Proficiency in using electronic health record systems for documentation, scheduling and care coordination
• Experience providing patient education and presenting to community groups
• Ability to support outreach, education and engagement initiatives for new clinical programs or service lines
• Demonstrated commitment to community engagement and access to care
• Excellent interpersonal and communication skills to build rapport with physicians, patients and community partners
• Ability to work collaboratively with clinical and administrative teams
• Compassion for delivering patient-centered care and building community health initiatives

• An entrepreneurial spirit. Must be a tenacious self-starter.
• Flexible and adaptable to a constantly changing workload.
• Must enjoy working in a fast-paced environment.
• A sense of humor and a down-to-earth nature.

Employment Type: Exempt, Full-Time