Technical Support Representative - Argentina

• →Respond promptly and accurately to customer support inquiries via email, live chat, and phone.
• →Conduct screen share sessions to guide customers through troubleshooting steps and feature walkthroughs.
• →Diagnose and resolve software issues, identifying root causes and escalating complex bugs to Tier 2 with detailed documentation.
• →Help customers understand and make the most of specific product features, offering workaround solutions where needed.
• →Document and surface product feedback and recurring issues to the Product team.
• →Schedule meetings with sales representatives when pricing negotiation or solution consulting is required.
• →Build and maintain self-service resources including knowledge base articles, saved replies, and troubleshooting guides based on common issues.
• →Follow up on open tickets when new product releases address outstanding customer needs.

• 3+ years of full-time experience in customer support or technical support for a software product.
• Hands-on experience troubleshooting software issues, comfortable digging into a problem rather than just passing it along.
• Confident conducting screen share sessions to walk customers through solutions in real time.
• Excellent written and verbal communication, able to explain technical concepts clearly to non-technical users.
• Strong time management, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM and help desk tools; Intercom and Zendesk experience is a plus.
• Comfortable with basic web/app troubleshooting concepts (e.g., cache clearing, connectivity issues, permissions) and proficient in Microsoft Excel.
• BSc/BEng degree or equivalent preferred; Spanish language skills are an asset.

• Competitive salary
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.