Area Manager (CPT.)

Mama Money  is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save, and manage money — on their own terms, at a socially fair price.

Mama HQ is in beautiful Cape Town, South Africa. We're 150 people strong (and counting), representing 19 countries across Africa, Asia, the UK, and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better. Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. "Just be lekker!" means we trust our talented, diverse people to do what's right and make it happen — simply and with heart.

We've earned a few accolades, built lasting partnerships, and grown our reach in ways we're proud of. We've had good times and tough times, but our focus has never shifted. People over profit, always.

As our Area Manager (CPT), this strategic position requires someone who can effectively lead and motivate a sales team, and execute smart sales strategies to penetrate new markets. You will play a key role in driving growth, profitability and shaping our position as a market leader in the industry.

Monitor and support underperforming agents through weekly calls or meetings with Area Managers (AMs) and Super Agents (SAs).

Oversee activations and customer acquisition campaigns/events, ensuring daily and weekly activations are executed effectively.

Visit and evaluate Growth Points to assess performance, address challenges, and strengthen stakeholder relationships.

Facilitate and manage Regional WhatsApp groups by providing motivation, updates, and timely reminders.

Provide weekly feedback and action plans to the Regional Manager (RM) while resolving and escalating agent queries.

Manage the distribution of marketing materials and equipment, ensuring agents have the resources needed for success.

Compile and submit weekly reports on AM recruitment progress, Growth Point updates, and overall performance.

Conduct coaching sessions, training, or refreshers for Area Managers.

Support AMs in developing and submitting Area Growth Plans aligned with regional objectives.

Review and enhance recruitment and agent retention strategies.

Analyze monthly Growth Point and recruitment performance, identifying trends and recommending solutions.

Conduct one-on-one sessions with AMs and host monthly Super Agent calls, providing feedback and development plans.

Audit equipment and marketing material distribution to ensure accountability and proper usage.

Enforce agent compliance with company policies and standards.

Plan and attend events to boost customer acquisition, enhance brand visibility, and execute targeted campaigns.

Get to know your team as a new Area Manager and Leader.

Visit all your Growth Points and get familiar with the Growth Point strategy in your area and tracking.

Take ownership of all administrative processes requested.

Understand and communicate the main challenges.

Understand the Marketing and distribution function to support.

Own agent recruitment, onboarding and training processes to agents. 

Have a good understanding of our product and value proposition compared to competitors.

Drive Agent education and feedback to Customer Growth.

Valid drivers license & working visa.

It would be a bonus if you have experience working in Mama Money or other MTO’s currently, have experience leading teams