Product Specialist

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

Join our Catalyst Adoption team and take on a pivotal role in how the world's most admired brands configure, adopt, and get value from our products. If you thrive at the intersection of deep technical product knowledge and hands-on problem-solving — and you're equally comfortable configuring the right solution, guiding clients toward the best approach, and continuously improving how we work — we have the perfect opportunity for you. 

Use your technical understanding of client processes and ways of working to configure best-practice, end-to-end experiences for our global client teams. You'll act as a knowledgeable point of contact on our Catalyst product (configuration and setup) — translating client needs into the right approach while safeguarding a consistent, standardized way of working across all clients. 

Once you are equipped with the necessary knowledge, your responsibilities will include: 

• Collaborate with developers and Product Owners to configure and operate products across the Catalyst suite. 

• Communicate and consult with client service teams and Marketing Operations on configuration solutions across the product suite. 

• Take on configuration tasks based on support requests from clients. 

• Configure client business rules and product features based on specifications and design. 

• Support with testing configuration and newly developed features. 

• Troubleshoot and resolve issues in existing applications. 

• Identify optimization opportunities and help shape a more scalable, maintainable way of working. 

As a team, we are increasingly embedding AI into how we work — using it to improve our processes and to inform how we configure and use our applications. You'll be part of this direction, exploring and adopting AI-supported ways of working as we continue to evolve. 

You'll join a group of proficient product specialists who are always ready to help, working closely with Product Owners, Developers, Project Managers, and client-facing colleagues. You'll be a trusted point of contact for clients on product setup and configuration.  

You are proactive, detail-oriented, and decisive, with a logical and structured mindset that makes it easy for you to adapt to new technology. You can hold a standard, communicate the "why" behind a decision, and bring others along with you. Additionally, you possess the following qualifications: 

• Proven experience in application consulting, product specialist, technical consultant, or related role, with experience configuring and operating a set of products within a platform. 

• Ability to translate client needs into the right approach, with a focus on consistent, standardized, and scalable solutions. 

• Strong technical skills and the confidence to troubleshoot, optimize, and resolve issues across applications. 

• Ability to work in a multi-functional team and collaborate with internal operational teams and other product teams. 

• Knowledge of software development lifecycle and methodologies. 

• Strong analytical and problem-solving skills. 

• Adaptability to excel in a distributed, multicultural team setting. 

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

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