Business Change Manager

Fluency in written and spoken English

Proven track record of work in securities or funds services’ industry

Minimum 5 years’ experience on managerial position ( managing people managers would be an asset ) in teams across different processes

Proven experience in managing processes dependent on other locations deliverables

Proven experience in planning, initiating and following through changes to meet objectives

Transfer Agent knowledge will be an asset

Excellent communication and interpersonal skills

Accountability and client focused mindset with capability to work effectively in dynamic environment and to demonstrate initiative

Delivering excellence for core TA processes by participation in strategic TA initiatives, set objectives and defined vision to ensure level of service is in line with SLA and Client expectations

Ensure and control the quality of the delivered processes to be in line with compliance guidelines and regulations in order to provide beneficent the highest level of service according to SLA

Ensure the work of the department adheres to all legal and regulatory requirements as well as local guidelines to be in line with compliance standards expected operational risk level.

Ensure running cost of the department meets expected levels by controlling budget headcount , overtime, T&E costs etc.

Ensure all team members receive the necessary training, development and coaching to enhance their engagement with the company, strategy and facilitate their career progression.

Active participation in Transfer Agency strategic initiatives and ensuring timely delivery of assigned tasks and proper resources management

Builds and maintains business relationships with stakeholders and clients with the aim of  smooth and efficient cooperation internally and external parties.