Assistant Director of Security

The Assistant Director of Security (Non-Exempt) oversees evening shift security operations across multiple Class A commercial buildings. This role ensures all posts are staffed, officers perform to standard, and tenants, visitors, and property assets remain safe and secure. The Supervisor leads by example, providing hands-on support while maintaining a high level of customer service and professionalism.

Key Responsibilities:

• Supervise all security personnel assigned to their shift (ADOS shift will be Tuesday - Saturday, 3:00p - 11:00pm).
• Ensure all posts are properly staffed; coordinate coverage for call-offs and emergencies.
• Conduct routine patrols and site inspections to verify officer performance and property security.
• Act as the primary point of contact for all evening shift security operations.

Personnel Leadership 

• Provide direct supervision, coaching, and guidance to security officers.
• Ensure officers adhere to post orders, uniform standards, and company policies.
• Address performance issues and document disciplinary actions when necessary. 
• Assist in training and onboarding new officers. 

Client, Tenant & Visitor Engagement 

• Maintain a visible and professional presence throughout all assigned properties.
• Respond to tenant concerns, service requests, and security-related issues promptly.
• Ensure officers provide exceptional customer service to tenants, visitors, and vendors.

Incident Response & Reporting

• Respond to incidents, emergencies, alarms and disturbances. 
• Ensure all incidents are properly documented in detailed, accurate reports. 
• Notify management and escalate issues as required. 
• Assist with investigations and follow-up actions. 

Administrative Duties

• Complete daily activity reports, shift summaries, and incident documentation.
• Assist with timekeeping verification and shift scheduling support.
• Monitor overtime usage and report staffing needs.
• Safety & Compliance
• Enforce safety protocols and emergency procedures (fire, evacuation, medical, etc.).
• Ensure compliance with company policies, local regulations, and property standards.
• Identify and report security risks, hazards, or maintenance concerns

Required Qualifications: 

• Minimum 21 years of age or older.
• A high school diploma or general education degree (GED).
• Minimum 2–3 years of security experience, preferably in Class A or commercial real estate environments.
• Previous supervisory or lead officer experience.
• Strong leadership, communication, and conflict resolution skills.
• Ability to manage multiple sites and priorities during a fast-paced shift.
• Proficient in report writing and basic computer systems (incident reporting, access control, CCTV).
• Must be CPR/AED certified or able to obtain certification within 10 day of hire
• Must be Workplace violence trained or able to obtain within 10 day of hire
• Must be Active shooter  trained or able to obtain within 10 day of hire
• Must have a valid driver’s license and clean driving record.
• As a condition of employment, applicants will be subject to a background and fingerprint investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

Preferred Qualifications: 

• Experience supervising multi-building or campus-style properties.
• CPR/First Aid/AED certification.
• Military or law enforcement background (a plus).

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