HR and Operations Generalist

United States·Palo AltoFull-timemid

Human Resources (legacy human-resources)Other

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Quick Summary

Overview

About Mashgin Mashgin powers the world's best checkout experience for over 40 million users.

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Human Resources (legacy human-resources)Other

About Mashgin

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.

Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.

Position Summary

We are looking for an HR and Operations Generalist who will serve as the "connective tissue" of our People function. In this role, you won't just be checking boxes; you will be the guardian of the employee experience, ensuring that nothing falls through the cracks from the moment a candidate signs their offer letter to their last day at the company.

You are organized to a fault, empathetic by nature, and possess a "no task is too small" mentality. You will report directly to the VP of People and Operations, and work closely with leadership to ensure our operations are seamless, compliant, and supportive of a high-performance culture.

This position may require you to be onsite in our Headquarters at least one day per week.

Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day.

Simplicity: Complexity is a waste of time here—we take pride in building things that just work.

Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation.

Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done.

Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements.

Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face.

Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work.

Onboarding & Offboarding: Own the end-to-end onboarding experience for new hires in the US and international team members (EOR). You’ll ensure every "Mashgin-er" feels welcomed, equipped, and ready to contribute from Day 1.

The Compliance Guardian: Maintain and update the Employee Handbook and company policies. You’ll keep a pulse on labor laws and compliance tracking to ensure we are protected as we scale.

Employee Support: Act as the first point of contact for employee inquiries regarding benefits, payroll, and general company policies. You’ll be the friendly face of HR that people turn to for help.

Manager Enablement: Partner with managers to navigate employee lifecycle events, including leaves of absence, promotions, and internal transfers, providing the administrative and tactical support they need to lead effectively.

Process Optimization: Constantly look for ways to automate or improve our internal People processes. Whether it’s streamlining our HRIS data or improving our benefits enrollment flow, you’re always looking for a better way.

Experience: 5+ years of experience in HR Operations, People Ops, or an HR Generalist role, preferably in a fast-paced startup environment.

International Exposure: Familiarity with managing international contractors or employees through EOR platforms (e.g., Deel, Remote, or Rippling).

Detail Orientation: An almost obsessive attention to detail. You pride yourself on catching the small things that others miss.

Communication: Exceptional written and verbal communication skills. You can explain complex benefit plans or policy updates in a way that is easy to understand.

Discretion: Ability to handle sensitive and confidential information with the utmost integrity.

Adaptability: A high degree of comfort with ambiguity. You can pivot quickly when priorities shift.

Experience with our tech stack (e.g., Notion, Rippling, Slack, G-Suite).

Deep knowledge of California labor laws.

A passion for AI, technology and startups.

An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries

Excellent health, dental and vision insurance for you and your dependents

401k plan

Flexible PTO policy

Catered lunch in office with fully stocked snacks and beverages

Pet insurance for your fur babies

Voluntary life insurance plan