Senior Technical Product Manager

United States·Palo AltoFull-timesenior

Product ManagementProduct ManagerTechnical Product Manager

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Quick Summary

Overview

About Mashgin Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Technical Tools

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About Mashgin

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.

Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.

Position Summary

As a Senior Technical Product Manager at Mashgin you will help define products and features that integrate software, hardware, and services to provide frictionless commerce experiences. This role requires a strong technical background, and a customer-centric mindset. You will be responsible for prioritizing the customer experience and delivering great solutions while managing tradeoffs between technology, business, and customer needs. Every product manager at Mashgin is hands-on and not afraid to work on different facets of the product as an individual contributor.

You will be the main person who is building products with our software engineering team and defining product roadmap and features. You will be encounter industry specific requirements and challenges you've never heard of, and master them as they come. Understanding a wide swath of customer verticals and needs across different countries as well will also be key to success in this role from: cafeterias, convenience stores, sports stadiums, and airpots. If you have an interest in the world where software and artificial intelligence meets hardware and customer experiences, this role is for you!

This is a hybrid-remote role based in Palo Alto, CA.

Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day.

Simplicity: Complexity is a waste of time here—we take pride in building things that just work.

Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation.

Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done.

Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements.

Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face.

Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work.

Building new features and products from 0 to 1

Acting as the product lead for a cross-functional team of software engineers, support and sales

Prioritizing and executing initiatives that realize our product strategy and growth

Conceptualizing, scoping, defining, and driving projects through the product life cycle

Working cross-functionally with customer success and marketing teams to validate, launch, support, and monitor new features

Tracking and measuring the success of each release, and feeding those learnings back into the roadmap

B.S. or higher in Computer Science (or equivalent work experience)

Excellent knowledge of one or more of these languages: Python, Node.js, C++, Go, C#, Java

Strong product sense and a mature sense of what it means to deliver a great customer experience to developers, customers and clients

7+ years of Product Management experience with at least one entire product development cycle from concept to introduction. Experience with consumer hardware coupled with software is strongly preferred

Passionate about user experience; able to inspire and educate designers and engineers with thought-provoking objectives and customer-centric use cases

Strong leadership and communication skills, with experience managing and motivating cross-functional teams/individuals (both internal and external)

Proven ability to establish rapport, credibility and influence with others to achieve results across teams

Self-starter, proactive, demonstrated self and team motivator with a bias for action

An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries

Excellent health, dental and vision insurance for you and your dependents

401k plan

Flexible PTO policy

Catered lunch in office with fully stocked snacks and beverages

Pet insurance for your fur babies

Voluntary life insurance plan

Competitive salary and options in a small, rapidly scaling company